OPERATIONS SPECIALIST - Temporary Assignment

Are you looking to be part of a company that is a proven leader in its industry?  Do you want to work with the best and brightest where your creativity and ideas are valued?  Do you want to feel supported and to know you will be set up for success? Come join our team where you will work with an amazing group of people that have fun building, selling and supporting world class products!

Founded 10 years ago, Market Leader is an award-winning company that provides real estate professionals with innovative marketing and technology solutions that enable them to grow and manage their business.

POSITION SUMMARY:

The Operations Specialist provides administrative and operational support to the Customer Operations team, as well as  Sales administration functions.  These tasks include order entry, account review, sales processes, customer operations and retention support.

ESSENTIAL FUNCTIONS:

• Record keeping for daily and monthly activity to include data entry of sales contracts; maintaining activity reports for customer operations.

• Document account changes in multiple systems

• Enter new subscriptions; quality control agreements for accuracy

• Assist with billing related issues

• Assist with account review and ensure all agreements are accounted for in accordance with SOX requirements.

• Assist with various customer operations and sales procedures including locating subscriber agreements

• Assign cancel requests and process all cancellation s requests

• Distribute warm leads using established process

• Assist Account Executives in procedures relating to sales contracts, prospecting and sales policies

• Maintain supplies; ensure floor is stocked with supplies and equipment.

• Assist Senior Operations Specialist as needed

• Provide back up phone and receptionist for Front Desk during peak times and breaks

• Other administrative duties as assigned

QUALIFICATIONS:

• 1-2 years administrative experience

• Basic computer skills including Word, Excel and Outlook

• Experience in utilizing multiple internal systems simultaneously

• Excellent organizational and time management skills

• Able to thrive in a high growth environment where change is constant

• Demonstrate ability in detail-oriented environment

• Able to interact professionally and effectively with customers and all levels of the Market Leader organization

• Able to handle multiple tasks and establish priorities in a fast paced environment

• High school diploma or equivalent

• Background check required

PHYSICAL ACTIVITIES & REQUIREMENTS

• Regularly uses PC & phone equipment.

• Regularly communicates with employees internally

• Regularly opens, reviews, prepares and organizes paperwork & online documents.

We offer an exciting and challenging opportunity where hard work, integrity, innovation, and professionalism are rewarded. Excellent compensation package with competitive salary and benefits.

Market Leader, Inc. is an Equal Opportunity Employer.  www.marketleader.com

To apply, please send your resume to careers@marketleader.com

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