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If you’re not customer-centric, you’re out of business

Uncategorized | April 5, 2010 | Danaé Hordyk, Community Manager | Comments

It seems brokers these days have been debating how to focus their business.  I’ve heard three options debated – being agent-centric, broker-centric or customer-centric.

It’s one thing if a broker decides they want to prioritize the brokerage over the agents that represent their listings.  But I don’t understand how a successful brokerage – or any…
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